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The editors of The New Yorker have picked the best 382 cartoons from the decade of 1975 to 1985 which feature the style of Charles Addams and Jack Ziegler and chronicle the ironies of the shifting social scene. 382 illustrations.

• Sales Rank: #1946739 in Books
• Published on: 1987-11-03
• Released on: 1987-11-03
• Original language: English
• Number of items: 1
• Dimensions: 5.00" h x 1.00" w x 7.00" l,
• Binding: Paperback
• 208 pages

Most helpful customer reviews

0 of 0 people found the following review helpful.
Fantastic
By Mark Mason
A decade of sophisticated and often hilarious cartoons from one of the New Yorker's most interesting eras...the artwork is detailed and the selections is first-rate.

0 of 0 people found the following review helpful.
As always, any cartoon collection from the New Yorker ...
By Nancy Newell
As always, any cartoon collection from the New Yorker brings me humor; and I am fascinated by the creativity of the artists.

See all 2 customer reviews...

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[T358.Ebook] Download PDF Ultimate Customer Service: Customer Service Essentials for Loyal Customers (Made for Success Collection), by Mark Sanborn, Shep Hyken, Zig

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Includes a bonus DVD and a PDF workbook!

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world's top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom's, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development. You'll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (The Fred Factor), whose strategies and techniques will create positive relationships and long term loyalty with your customers.

Have you ever had to offer great service to a difficult customer? Do you and your team know how to guarantee a positive outcome? Learn field-tested processes from this audio collection, complete with case studies, entertaining stories, and new ways of thinking about negative people.

You'll also learn how your word choice can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid common pitfalls and offer seven secrets of remarkable communication that produce outstanding results. A satisfied customer is the number one asset for any businesses, and now you can get the leading thought leaders and practitioners to train your team for the same price as a business lunch.

Contents include:
Be a Star with Your Customers and Keep Them Forever by Shep Hyken
The Loyalty Factor by Shep Hyken
Why Customer Service Is NOT Enough by Lisa Ford
Fred Keeps Delivering by Mark Sanborn
[Title to come] by Ruby Newell-Legner
The Customer Bill of Rights by Laura Stack
Words Matter: What to Say by Pamela Jett
How to Turn Negativity into Possibility by Sarita Maybin
Power Listening by Dr. Tony Alessandra
Instant Rapport Building by Dr. Larry Iverson

(DVD) Customer Service Ziggets by Zig Ziglar

• Sales Rank: #3270123 in Books
• Published on: 2011-04-01
• Original language: English
• Number of items: 11
• Dimensions: 6.00" h x 5.50" w x 1.25" l, .70 pounds
• Binding: Audio CD

About the Author
MARK SANBORN is an international bestselling author and noted authority on leadership, customer service, and turning the ordinary into the extraordinary. His book The Fred Factor has sold over one million copies.

SHEP HYKEN works with companies and organizations who want to build loyal relationships with their customers and employees. He is the author of the Wall Street Journal and USA Today bestseller The Cult of the Customer and the creator of The Customer Focus program.

ZIG ZIGLAR, world renowned speaker and author, has written twenty-three celebrated books on personal growth, leadership, sales, faith, family, and success. Nine titles have been on the bestseller lists.

Dr. Tony Alessandra, Lisa Ford, Pamela Jett, Sarita Maybin, Ruby Newell-Legner, Laura Stack

Most helpful customer reviews

1 of 1 people found the following review helpful.
Disappointed in quality
By Grandma B
I am an avid audio book listener and was disappointed to find that each cd had a single continuous chapter. This makes it hard to go back and catch something that was missed without starting from the beginning. One cd was blank.
Content is good for the most part.

0 of 0 people found the following review helpful.
Great program - so easy to be successful !!
By Hans-Juergen Wilke
We all are customers, so we immediately understand what this program is about, what we love as customers and get excited about. A real no brainer, an inspiration for every sales person - and everybody else.

Packed with simple and surprizing ideas, this is a treasure box and fun hearing. A sequence of many little things to digest and eventually to implement with your customer - or your spouse. Catch a single good idea and win.

For me this is a 28 out of 28. Enjoy it!

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Gavin Guile is the Prism, the most powerful man in the world. He is high priest and emperor, a man whose power, wit, and charm are all that preserves a tenuous peace. But Prisms never last, and Guile knows exactly how long he has left to live: Five years to achieve five impossible goals.

But when Guile discovers he has a son, born in a far kingdom after the war that put him in power, he must decide how much he's willing to pay to protect a secret that could tear his world apart.

• Sales Rank: #6996 in eBooks
• Published on: 2010-08-25
• Released on: 2010-08-25
• Format: Kindle eBook

From Publishers Weekly
With this complicated fantasy about family politics, bestseller Weeks (The Way of Shadows) moves into familiar territory. An unloved, orphaned boy is the offspring of someone important; twins assume each other's identities; an aged ruler clings to power. Weeks manages to ring new tunes on these old bells, letting a deep background slowly reveal its secrets and presenting his characters in a realistically flawed and human way. Gavin Guile is facing his final five years as leader of a magical college whose members turn colors of light into various materials. Seeking to rectify the lingering wrongs from the war against his twin, Dazen, he is instead forced to acknowledge a bastard son, face down a corrupt governor, and stop a challenge to the state religion. Frequent perspective shifts keep the reader guessing as to who is heretic and who is hero. Author tour.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Review
"Brent Weeks is so good it's starting to tick me off."—Peter V. Brett, New York Times bestselling author of The Desert Spear

"Weeks manages to ring new tunes on...old bells, letting a deep background slowly reveal its secrets and presenting his characters in a realistically flawed and human way."—Publishers Weekly on The Black Prism

"The Blinding Knife is a wonderful work of high fantasy with engaging characters facing the perfect antagonists, set in a creatively-wrought and increasingly chaotic world brimful of imaginative magic and interesting politics. Weeks holds fast to the traditions of his genre while adding a compelling new flavor."—The Ranting Dragon

"One of the best fantasies I've ever read."—Staffer's Book Review on The Blinding Knife

Review
I was mesmerized from start to finish ... non-stop action and the kind of in-depth storytelling that makes me admire a writer's work Terry Brooks on the NIGHT ANGEL trilogy A superb epic fantasy FantasyBookCritic on the NIGHT ANGEL trilogy A captivating page-turner TheBookBag on the Night Angel trilogy

Most helpful customer reviews

24 of 25 people found the following review helpful.
Easily the best fantasy series I've read so far
By Brendan Bassett
As a voracious reader of fantasy, I've read just about every series out there. The Sword of Truth series, the Kingkiller Chronicles, the Codex Alera series, and The Stormlight Archive just to name a few. What usually bothers me is is just how straightforward the story arch can be. The good guy is miraculously good, discovers incredible powers, fights against bad guy (who is nothing but evil), and succeeds at the very last moment. Sometimes characters are intended to seem intelligent yet they succeed almost purely on luck. In some series the plot will be varied and fascinating, but the writing style will be so verbose you find yourself sloggin through pages and pages to get to the next big thing. Then the story becomes an excercise in waiting for something you know is going to happen.

Brent Weeks' writing style, however, is none of that.

To me the most interesting thing about Brent Weeks is not the twisting and turning of the plot. It's the careful attention he gives to the pacing. He'll cut away from a certain character, leaving you desperately wondering what happens next, but then move into something else completely fascinating and new. You'll forget for a moment how desperate you are to see the next big event. Instead the new perspective is always a perfect compliment, enhancing clarity and furthering the plot in ways that the main story arch could never provide. Even if you do get bored, it wont be for long. There's always something crucial to be seen or learned just a few pages away.

If you like complex world-building that's beautifully creative and easy to understand...
If you like a fast-paced storyline yet appreciate character development...
If you like to see evil and good and everything in between all mixed together...
If you like characters who act as intelligently or stupidly as their personality demands...
If you like social commentary through a diverse cast who each believe in their own principles...
If you like a plot that moves forward by more than the characters' need to not die or not let the bad guy win...
If you like a story that has no clear endgame...
If you like good writing that doesn't bog the story down by being overly styled or descriptive...

This is the series for you.

5 of 5 people found the following review helpful.
Ugh, is this YA and no one told me?
By C. Loomis
Other people have written extensively about the shortcomings of this book so I won't belabor the point. I didn't like the characters. I got through 60% of the book before I had to put it down because I couldn't stand the prattle between them that I think we are supposed to find engaging and amusing. There's something disjointed about a whiny teenager complaining through a war zone as if he's walking through the halls of this junior high. I just couldn't find his character believable.

2 of 2 people found the following review helpful.
If You've Run Out of Sanderson Books to Read, Look Here! Excellent Storytelling Awaits...
By The Den
Excellent storytelling! Brent has created an interesting world, a blend of magic, pirate/civil war era fiepower, meshed with traditional fantasy swords/axes/etc. to create an interesting world in turmoil and at war.

The main character (Kip) is a little unusual in his 'chubby', accident prone, self-deprecating manner, but his humility makes him just likable enough. The other primary character (Gavin) is an excellent character that you find yourself continually hoping doesn't die (no spoiler one way or another here).

The magic system is unique and interesting, and I for one don't mind the detail he goes into explaining it throughout the books (just finished book 2).

Character development is great, and things are continually moving forward, action is always happening... Which is a huge problem with other authors/series. Not in Lightbringer/Black Prism... Things are always moving forward, which I love. Keeps you turning pages and hooked.

The writing style is very conversational and, dare I say, "laid back". There are a lot of contemporary phrases that seem somewhat out of place, but after you settle into it, it colors it uniquely. (This is mostly in the character's thoughts to themselves, which somehow makes it ok).

All in all, I'm really enjoying these books. I was bummed when I ran out of Sanderson books, and am glad I've discovered Brent Weeks... I hope he keeps the Lightbringer series going strong for a while!

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• Sales Rank: #1401022 in Books
• Published on: 2013-08-01
• Original language: English
• Number of items: 1
• Dimensions: 7.80" h x .67" w x 4.96" l, .46 pounds
• Binding: Paperback

Most helpful customer reviews

0 of 0 people found the following review helpful.
Much the same
By Amy M
I felt like I was somewhat forced to read the second book. The whole first book lead up to an escape which stopped right when they got started. The second book made me angry because I like to choose if I read a book, not feel obligated because I committed so much time to the first one. This book was much the same as the first. You did learn a few things but it wasn't enough to make me rush out to buy the third. I felt like it was dragging too much and it was just bad news followed by bad news. It didn't leave me with any hope they would ever get out or any hope that the series would end any time soon so I wasn't inclined to keep going with it in case I ended up having to read another five books on it.

0 of 0 people found the following review helpful.
Action, suspence movie in your head while you read.
By logan
Outstanding when you read it it is like a action movie in your head and is just as good as the first book: The Furnace.

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The next installment of Bernard Cornwell's best-selling series chronicling the epic saga of the making of England, "like Game of Thrones, but real" (Observer, London) - the basis for The Last Kingdom, the hit television series coming to Netflix in fall 2016.

From the day it was stolen from me, I dreamed of recapturing Bebbanburg. The great fort had been built on a rock that was almost an island. It was massive; it could be approached only on land by a single narrow track; and it was mine.

Britain is in a state of uneasy peace. Northumbria's Viking ruler, Sigtryggr, and Mercia's Saxon queen, Aethelflaed, have agreed to a truce. And so England's greatest warrior, Uhtred of Bebbanburg, at last has the chance to take back the home his traitorous uncle stole from him so many years ago - and which his scheming cousin still occupies.

But fate is inexorable, and the enemies Uhtred has made and the oaths he has sworn combine to distract him from his dream of recapturing Bebbanburg. New enemies enter into the fight for England's kingdoms: the redoubtable Constantin of Scotland seizes an opportunity for conquest and leads his armies south. Britain's precarious peace threatens to turn into a war of annihilation.

But Uhtred is determined that nothing, neither the new enemies nor the old foes who combine against him, will keep him from his birthright. He is the Lord of Bebbanburg, but he will need all the skills he has learned in a lifetime of war to make his dream come true. The latest chapter in Bernard Cornwell's "violent, absorbing historical saga", The Flame Bearer confirms Bernard Cornwell's title as "perhaps the greatest writer of historical adventure novels today" (Washington Post).

• Sales Rank: #901 in Audible
• Published on: 2016-11-29
• Released on: 2016-11-29
• Format: Unabridged
• Original language: English
• Running time: 625 minutes

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The philosophy of kaizen, which simply means continuous improvement, needs to adopted by any organization seeking to implement lean improvements that go beyond cost cutting. Kaizen events are opportunities to make focused changes in the workplace. Kaizen for the Shopfloor takes readers through the critical steps for conducting a very effective kaizen event: one that is well planned, well implemented, and well documented. As the newest addition to the Shingo Prize Winning Shopfloor Series, Kaizen for the Shopfloordistills the complexities of jumpstarting lean processes into an easily accessible format for those frontline employees who make lean possible.

About the Shopfloor Series: Put proven improvement tools in the hands of your entire workforce!

Progressive shopfloor improvement techniques are imperative for manufacturers who want to stay competitive and to achieve world class excellence. And it's the comprehensive education of all shopfloor workers that ensures full participation and success when implementing new programs. The Shopfloor Series books make practical information accessible to everyone by presenting major concepts and tools in simple, clear language and at a reading level that has been adjusted for operators by skilled instructional designers. One main idea is presented every two to four pages so that the book can be picked up and put down easily. Each chapter begins with an overview and ends with a summary section. Helpful illustrations are used throughout.

Other topics in the Shopfloor Series: Kanban, 5S, Quick Changeover, Mistake-Proofing, Just-in-Time, TPM, Cellular Manufacturing

• Sales Rank: #801944 in Books
• Brand: Brand: Productivity Press
• Published on: 2002-02-01
• Original language: English
• Number of items: 1
• Dimensions: 9.92" h x .30" w x 7.04" l, .53 pounds
• Binding: Paperback
• 112 pages

Features

• Used Book in Good Condition

Review
"Kaizen for the Shopfloor demonstrates that Kaizen events involve more than paying some high-priced sensei to sprinkle pixie dust and make everything wonderful. It explains how change really happens. We will definitely use this book for preevent reading material for participants and also as an outline and checklist in preparing and executing our kaizen events."

"Kaizen for the Shopfloor answers a lot of questions that people often ask before, during, and after a kaizen event and ensures you have the right tools to follow up afterward. As a trainer, I would recommend that each employee read this book to fully understand the kaizen and lean manufacturing process."

Most helpful customer reviews

0 of 0 people found the following review helpful.
Great Book
By WH
Great book for training

0 of 2 people found the following review helpful.
Rip-off
By Humberto
I received a print out of a random book inside the Keizen cover book. The actual content of the Keizen was not there. It was just a prin out of something else....

0 of 0 people found the following review helpful.
Kaizen Events
By Ric Barimen
A great way to get up to speed on a single aspect of the Continuous Improvement movement. Fast-paced reading with all the need-to-know information in a simple, understandable format. The book could have been improved by a more compreshesive forward or introduction chapter that displayed the position of Kaizen Events in the total process map of CI.

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The basics of being a ScrumMaster are fairly straightforward: At face value all a ScrumMaster needs to do is facilitate the Scrum process and remove impediments. But being a great ScrumMaster, one who truly embodies the principles of servant-leadership and helps move a team to the high performance levels possible with Scrum, is much harder and much more elusive. In this book Geoff shares a collection of stories and practical guidance, drawn from over ten years of coaching numerous Scrum teams that will guide you on your path to greatness.

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* How to generate, maintain and increase engagement from the team
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* How to know when you are a successful ScrumMaster

Scrum Mastery is for practicing ScrumMasters who want to develop themselves into a great servant-leader capable of taking their teams beyond simple process compliance.

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• Sales Rank: #169113 in eBooks
• Published on: 2013-12-29
• Released on: 2013-12-29
• Format: Kindle eBook

About the Author
Geoff Watts is the founder of Inspect & Adapt Ltd and one of the most experienced and respected Scrum coaches in the world. Having started using Scrum at British Telecom, one of the first large-scale agile adoptions, he has since coached organisations large and small through their agile journeys. An inspirational speaker at international conferences, he is at the cutting edge of the developments in the agile world. As well as his wealth of knowledge in the agile field, he is also passionate about promoting servant-leadership through his coaching practice.

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3 of 3 people found the following review helpful.
Bridging the gap between theory and practice
By Alexandre Magno
For years we have heard about what is and what is not a Scrum Master, we have read about the relationship between the role and the servant-leadership concept, but...sincerely, it's not easy to explain in a pragmatic approach what a Scrum Master need to do to succeed. Geoff was brilliant in this book because he wrote that in a way you picture and feel the practice in each page you read. It's like if the book included videos that just emerge in our head when reading. Definitely, a must-read!

2 of 2 people found the following review helpful.
Best Scrum Master Resource Available - Hands Down!
By Cherie
This is the best book I have read thus far as a Scrum Master resource. I would recommend it to anyone -- Excellent! I would order 500 copies of this book and hand them out on the street corner if I could --- that's just how good this book is. I want to go on a mission to get this in the hands of every Scrum Master I ever coach!

This book tells Scrum Masters where to start and describes what a good Scrum Master looks like in multiple situations. It also goes on to describe the difference between a good Scrum Master and what separates them from good and great. It teaches them how to take their skills to the next level in order to build higher performing teams and organizations.

I recommend this book for Scrum Masters, Product Owners, Development Teams, and even Managers in agile organizations. This is the most powerful resource I have seen hit the market since I have been coaching.

Excellent job Geoff!

2 of 2 people found the following review helpful.
Must Read for ScrumMasters
By Roman Pichler
ScrumMastery clearly shows how to overcome common ScrumMaster challenges, and to develop and grow as a ScrumMaster. It's practical, easily accessible, and demonstrates Geoff's extensive experience in coaching individuals and teams. If you work as a ScrumMaster or plan to do so, then get a copy now.

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[P444.Ebook] PDF Ebook Make Difficult People Disappear: How to Deal with Stressful Behavior and Eliminate Conflict, by Monica Wofford

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• Sales Rank: #107073 in Audible
• Published on: 2012-08-01
• Format: Unabridged
• Original language: English
• Running time: 303 minutes

Most helpful customer reviews

9 of 10 people found the following review helpful.
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By Greg Lee
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9 of 10 people found the following review helpful.
Great book on working with people
By Terry L., Brock
[[VIDEOID:mo2ZEEZ8RN1N6IP]]Knowing how to deal with difficult people is essential in life. Monica Wofford shows how you can eliminate the difficult people in your life through some creative measures. She accomplishes this with a delightful fictional story that teaches us how to deal with difficult people. In this book, you'll discover how you can work with others and even understand yourself better. I highly recommend this book.

3 of 3 people found the following review helpful.
Great Clues for Better Relationships Abound in This Book
By Barbara Patton
About Monica's new book: The story really hits the mark in terms of achieving a way to communicate the value of what you (aka the trainer) do for people in organizations. I learned to care about the characters as I read through it. I especially wanted to know if Cybil could shift and how, especially given that her husband is a Relater. Monica's narrative took me through that journey and delivered a satisfying and believable ending.

I'm predominantly a Relater (other categories tied with 3 checkmarks each in the easy-to-complete test), which is another reason the book resonated with me. I found it to be a truly enjoyable experience in giving words to human behavior and practical clues for better relationships.

Clear, well-written, fun to read, insightfully valuable.

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